Return Policy
Mimosa Botanica Return Policy
At Mimosa Botanica, we are committed to providing high-quality skincare products and ensuring your satisfaction. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Timeframe: You have 30 calendar days from the date you received the product to initiate a return.
Process
- Contact Us: Please email our customer service team at info@mimosabotanica.com with your order number and reason for return.
- Return Authorization: We will provide you with a return authorization number and instructions on how to return your item.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
- Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: The credit will be applied within a certain amount of days, depending on your card issuer’s policies.
Exchanges
- Damaged or Defective Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@mimosabotanica.com
Non-Returnable Items
- Gift Cards
- Sale Items: Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
- Opened or Used Products: For hygiene and safety reasons, opened or used products cannot be returned.
Contact Information
If you have any questions about our return policy, please contact us:
- Email: info@mimosabotanica.com
- Phone: +1 404-957-7325
Thank you for shopping with Mimosa Botanica. We appreciate your business and look forward to serving you again!